At Chestory, we strive to provide high-quality products and a great shopping experience. If for any reason you are not satisfied with your purchase, please review our return and refund policy below.

By making a purchase on our website, you agree to the terms outlined in this policy.

 

EXCHANGE POLICY:

 

If the customer has ordered the wrong size by mistake:

• The customer must raise a complaint within 48 hours of delivery.
• The product must be unused, unwashed, and in sealed packaging to be eligible for exchange.
• The product must be shipped back to us by the customer and must share tracking details for the same.
• The customer is responsible for bearing the return shipping cost, paid in advance.
• Not applicable on Sale items /  Bundle Packs / Combo Packs.

 

For other exchange requests, exchanges are only accepted if:

• A wrong product, size, or color was shipped from our warehouse.
• Product was damaged upon arrival.
• Outer packaging is sealed.
• The customer must raise a complaint within 2 days of delivery.

 

REFUND POLICY:

 

Refunds Are Only Accepted If :

• A wrong product, size, or color was shipped from our warehouse.
• Product was damaged upon arrival.
• A part of your order is missing.
• Outer product packaging is sealed.
• The customer must raise a complaint within 2 days of delivery.

In case of Refund, the product will get picked up from your address. Refunds will be initiated within 5 days once the product is received at our warehouse and passes quality check. Refunds will be processed via UPI, Credit Card, or Store Credit. 

 

Returns/Exchanges Will NOT Be Accepted If: 

• The product is used, worn, or washed.
• Packaging is opened.
• Request is made after 2 days.
• The item was purchased on discount or as a part of a bundle/ combo pack.
• Panties, Shapewear and Accessories are not eligible for returns/exchange for hygiene reasons.

 

CANCELLATION POLICY:

• Orders cannot be cancelled once they have been successfully fulfilled (i.e., packed and dispatched).
• If you wish to cancel before fulfillment, you may send a cancellation request to our customer care team.
• If the cancellation is possible, a ₹100 cancellation fee will be applicable and deducted from your refund (if any).
• Chestory reserves the right to approve or deny cancellation requests based on the order status at the time of the request.

 

REFUND/ EXCHANGE PROCESS:

 

To initiate a return/exchange (if eligible), contact us with:

• Order number
• Delivery address
• Photo of the items you wish to exchange
• An unboxing video must be shared, incase of missing/ damaged items.

 

Reach us via:

• WhatsApp/ Phone: +91 9313688862
• Email: support@chestory.in

 

PLEASE NOTE:

• Policies are subject to change without prior notice.
• Chestory’s decision on all return/exchange matters shall be final and binding.

 

Contact Us:

If you have any questions regarding returns, exchanges, or refunds, please contact us:

Chestory
Email: support@chestory.in

Website: www.chestory.in

WhatsApp/ Phone: +91 9313688862