Frequently asked questions
PRODUCT FAQ
How do I choose the right size?
We recommend checking our size guide before placing your order. Each Chestory piece is designed for a flattering and comfortable fit. If you’re between sizes, we suggest choosing the size that offers your preferred level of comfort and support.
Are Chestory products comfortable for all-day wear?
Yes, our products are designed with both comfort and confidence in mind. We carefully select soft, breathable, and skin-friendly fabrics to ensure you feel comfortable throughout the day while still looking stylish and elegant.
What type of fabric do you use?
Chestory products are crafted using premium-quality fabrics chosen for softness, durability, stretch, and comfort. Depending on the design, our collections may include blends that provide a smooth feel, gentle support, and a flattering silhouette.
How should I wash and care for my Chestory products?
To keep your Chestory pieces looking and feeling their best, we recommend gentle hand washing or using a delicate machine cycle with cold water. Avoid harsh detergents and bleach, and let the products air dry for longer-lasting quality.
Do your products provide a good fit and support?
Yes, our designs are thoughtfully created to offer a flattering fit with everyday comfort and reliable support. Each style is made to enhance confidence while maintaining softness, flexibility, and ease of movement.
Can I return or exchange a product?
We want you to love your Chestory purchase. If you receive an incorrect or damaged item, please contact our support team. Return and exchange eligibility may depend on the product type and hygiene guidelines, so we recommend reviewing our return policy for full details.
How long does shipping take?
Shipping times may vary depending on your location and order details. Once your order is confirmed, we’ll begin processing it as quickly as possible and provide updates so you can stay informed about delivery.
Are your products suitable for everyday use?
Absolutely. Many of our collections are designed for everyday wear, combining style, softness, and confidence in one. Whether you’re dressing for comfort, support, or elegance, Chestory offers pieces made to fit beautifully into your daily wardrobe.
Payment
What payment methods do you accept?
We accept a variety of secure payment methods including credit cards, debit cards, UPI, and other trusted online payment options to make your checkout experience smooth and convenient.
Is my payment information secure?
Yes, your security is our priority. All transactions on Chestory are processed through encrypted and secure payment gateways, ensuring your personal and financial information remains protected at all times.
Can I pay using UPI or digital wallets?
Yes, we support UPI and popular digital wallets, allowing you to make quick and hassle-free payments directly from your mobile device.
Do you offer Cash on Delivery (COD)?
Cash on Delivery availability may depend on your location. You can check if COD is available for your area during checkout before placing your order.
Why was my payment declined?
Payments may be declined due to incorrect details, insufficient balance, or bank restrictions. We recommend checking your information and trying again, or using an alternative payment method.
Will I receive a payment confirmation?
Yes, once your payment is successfully completed, you will receive a confirmation via email or SMS along with your order details.
Can I get an invoice for my order?
Yes, an invoice is automatically generated for every order. You can access it from your email confirmation or your account dashboard.
Are there any hidden charges?
No, we maintain complete transparency. The price you see at checkout includes all applicable charges. Any additional fees (if applicable) will be clearly shown before you complete your purchase.
Returns, Exchanges & Delivery Help
Can I exchange my product if I ordered the wrong size?
Yes, exchanges are allowed if you ordered the wrong size by mistake. You must raise a request within 48 hours of delivery, and the product must be unused, unwashed, and in sealed packaging. Return shipping must be arranged by you, and shipping charges will be borne by the customer.
When is an exchange allowed?
We accept exchanges only if:
- You received the wrong product, size, or color
- The product was damaged upon arrival
Requests must be raised within 2 days of delivery, and the product must be in sealed condition.
Are all products eligible for exchange?
No, certain items are not eligible for exchange due to hygiene and policy reasons. These include:
- Panties
- Shapewear
- Accessories
- Sale items
- Bundle or combo packs
When can I get a refund?
Refunds are only applicable if:
- You received the wrong item
- The product was damaged
- A part of your order is missing
You must raise a request within 2 days of delivery, and the product must remain unused and sealed.
How will my refund be processed?
Once the returned product is received and passes our quality check, your refund will be processed within 5 working days. Refunds are issued via UPI, Credit Card, or Store Credit, depending on the original payment method.
What items are not eligible for return or exchange?
We do not accept returns or exchanges if:
- The product has been used, worn, or washed
- Packaging is opened
- Request is made after the allowed time
- Item was purchased on sale or in a combo
- Product falls under hygiene-sensitive categories
Who will handle the return shipping?
For size-related exchanges, customers must ship the product back themselves and share tracking details. Return shipping costs are the customer’s responsibility.
For approved refund cases, pickup may be arranged from your address.
Can I cancel my order?
Orders can only be cancelled before they are packed and dispatched. A cancellation fee of ₹100 may apply. Once shipped, cancellation is not possible.
How do I request a return or exchange?
To initiate a request, please contact us with:
- Your Order Number
- Delivery details
- Product photos
- Unboxing video (required for damaged or missing items)
How can I contact Chestory support?
You can reach us through:
- 📧 Email: support@chestory.in
- 📱 WhatsApp/Phone: +91 9313688862
Our team will assist you with your query as quickly as possible.
PRIVACY & SECURITY
Is my personal information safe on Chestory?
Yes, we take your privacy seriously. Any personal information you share with us — such as your name, contact details, and delivery address — is handled securely and used only to process your orders and improve your shopping experience.
What information does Chestory collect?
We may collect basic information such as your name, email address, phone number, shipping address, billing details, and order history when you place an order or contact us through our website.
Why do you collect my personal information?
We collect your information to:
- Process and deliver your orders
- Provide customer support
- Send order updates
- Improve our website and shopping experience
- Share important offers or updates (if you opt in)
Is my payment information stored by Chestory?
No, your payment details are processed through secure and trusted payment gateways. We do not store your full card or sensitive payment information on our website.
Will my order details remain private?
Yes, we understand the importance of discretion. Your order information is treated with care, and we aim to maintain privacy throughout the shopping and delivery process.
Does Chestory share my information with third parties?
We only share necessary information with trusted service providers such as payment gateways, delivery partners, and customer support tools — strictly for order fulfillment and service purposes. We do not sell your personal information.
Will I receive promotional emails or messages?
You may receive promotional emails, WhatsApp messages, or updates from us if you subscribe or choose to stay connected. You can opt out of marketing communication at any time.
Can I request to update or remove my personal information?
Yes, if you would like to update or request deletion of your personal information, you can contact our support team and we will assist you as per applicable policies.
Are cookies used on the Chestory website?
Yes, like most websites, Chestory may use cookies to improve browsing experience, remember preferences, and understand website usage so we can enhance our services.
How can I contact Chestory regarding privacy concerns?
If you have any privacy-related concerns or questions, you can contact us directly:
- 📧 Email: support@chestory.in
- 🌐 Website: www.chestory.in
- 📱 WhatsApp/Phone: +91 9313688862