FAQs

Frequently asked questions

sale

further reductions
up to

50%

off
shop now

PRODUCT FAQ

How do I choose the right size?

We recommend checking our size guide before placing your order. Each Chestory piece is designed for a flattering and comfortable fit. If you’re between sizes, we suggest choosing the size that offers your preferred level of comfort and support.

Yes, our products are designed with both comfort and confidence in mind. We carefully select soft, breathable, and skin-friendly fabrics to ensure you feel comfortable throughout the day while still looking stylish and elegant.

Chestory products are crafted using premium-quality fabrics chosen for softness, durability, stretch, and comfort. Depending on the design, our collections may include blends that provide a smooth feel, gentle support, and a flattering silhouette.

To keep your Chestory pieces looking and feeling their best, we recommend gentle hand washing or using a delicate machine cycle with cold water. Avoid harsh detergents and bleach, and let the products air dry for longer-lasting quality.

Yes, our designs are thoughtfully created to offer a flattering fit with everyday comfort and reliable support. Each style is made to enhance confidence while maintaining softness, flexibility, and ease of movement.

We want you to love your Chestory purchase. If you receive an incorrect or damaged item, please contact our support team. Return and exchange eligibility may depend on the product type and hygiene guidelines, so we recommend reviewing our return policy for full details.

Shipping times may vary depending on your location and order details. Once your order is confirmed, we’ll begin processing it as quickly as possible and provide updates so you can stay informed about delivery.

Absolutely. Many of our collections are designed for everyday wear, combining style, softness, and confidence in one. Whether you’re dressing for comfort, support, or elegance, Chestory offers pieces made to fit beautifully into your daily wardrobe.

Payment

We accept a variety of secure payment methods including credit cards, debit cards, UPI, and other trusted online payment options to make your checkout experience smooth and convenient.

Yes, your security is our priority. All transactions on Chestory are processed through encrypted and secure payment gateways, ensuring your personal and financial information remains protected at all times.

Yes, we support UPI and popular digital wallets, allowing you to make quick and hassle-free payments directly from your mobile device.

Cash on Delivery availability may depend on your location. You can check if COD is available for your area during checkout before placing your order.

Payments may be declined due to incorrect details, insufficient balance, or bank restrictions. We recommend checking your information and trying again, or using an alternative payment method.

Yes, once your payment is successfully completed, you will receive a confirmation via email or SMS along with your order details.

Yes, an invoice is automatically generated for every order. You can access it from your email confirmation or your account dashboard.

No, we maintain complete transparency. The price you see at checkout includes all applicable charges. Any additional fees (if applicable) will be clearly shown before you complete your purchase.

Returns, Exchanges & Delivery Help

Yes, exchanges are allowed if you ordered the wrong size by mistake. You must raise a request within 48 hours of delivery, and the product must be unused, unwashed, and in sealed packaging. Return shipping must be arranged by you, and shipping charges will be borne by the customer.

We accept exchanges only if:

  • You received the wrong product, size, or color
  • The product was damaged upon arrival

Requests must be raised within 2 days of delivery, and the product must be in sealed condition.

No, certain items are not eligible for exchange due to hygiene and policy reasons. These include:

  • Panties
  • Shapewear
  • Accessories
  • Sale items
  • Bundle or combo packs

Refunds are only applicable if:

  • You received the wrong item
  • The product was damaged
  • A part of your order is missing

You must raise a request within 2 days of delivery, and the product must remain unused and sealed.

Once the returned product is received and passes our quality check, your refund will be processed within 5 working days. Refunds are issued via UPI, Credit Card, or Store Credit, depending on the original payment method.

We do not accept returns or exchanges if:

  • The product has been used, worn, or washed
  • Packaging is opened
  • Request is made after the allowed time
  • Item was purchased on sale or in a combo
  • Product falls under hygiene-sensitive categories

For size-related exchanges, customers must ship the product back themselves and share tracking details. Return shipping costs are the customer’s responsibility.


For approved refund cases, pickup may be arranged from your address.

Orders can only be cancelled before they are packed and dispatched. A cancellation fee of ₹100 may apply. Once shipped, cancellation is not possible.

To initiate a request, please contact us with:

  • Your Order Number
  • Delivery details
  • Product photos
  • Unboxing video (required for damaged or missing items)

You can reach us through:

Our team will assist you with your query as quickly as possible.

PRIVACY & SECURITY

Yes, we take your privacy seriously. Any personal information you share with us — such as your name, contact details, and delivery address — is handled securely and used only to process your orders and improve your shopping experience.

We may collect basic information such as your name, email address, phone number, shipping address, billing details, and order history when you place an order or contact us through our website.

We collect your information to:

  • Process and deliver your orders
  • Provide customer support
  • Send order updates
  • Improve our website and shopping experience
  • Share important offers or updates (if you opt in)

No, your payment details are processed through secure and trusted payment gateways. We do not store your full card or sensitive payment information on our website.

Yes, we understand the importance of discretion. Your order information is treated with care, and we aim to maintain privacy throughout the shopping and delivery process.

We only share necessary information with trusted service providers such as payment gateways, delivery partners, and customer support tools — strictly for order fulfillment and service purposes. We do not sell your personal information.

You may receive promotional emails, WhatsApp messages, or updates from us if you subscribe or choose to stay connected. You can opt out of marketing communication at any time.

Yes, if you would like to update or request deletion of your personal information, you can contact our support team and we will assist you as per applicable policies.

Yes, like most websites, Chestory may use cookies to improve browsing experience, remember preferences, and understand website usage so we can enhance our services.

If you have any privacy-related concerns or questions, you can contact us directly:

Still have questions? Get in touch.
contact us

back to top
Home
Search
Shop
0 Wishlist